At REDTAG, we want you to love your purchases. If for any reason you're not satisfied, we make returns easy. No Hassle, No Time Limits Anytime-Anywhere exchange:

• Return Anytime: You can return your items whenever it's convenient for you. There's no set deadline.
• Online or In-Store: Choose the option that works best. Return online for a hassle-free pickup or visit your nearest REDTAG store.

Easy Refunds:

• Online Returns: For online returns, we'll process your refund within 15 days of receiving your item. OR
• In-Store Returns: Walk into your nearest REDTAG store (link). For in-store returns made within 15 days, you'll receive a cash refund. After 7 days, you'll receive a store credit that you can use for immediate exchange or future purchases.

A Note on Sustainability:

To help reduce waste, we kindly ask that you return items in their original condition. This ensures they can be resold or recycled.

Have questions? Our friendly customer service team is here to help. Contact us at [phone number] or [email address].

• (In case your order contains items under offers: BxGy (Buy 1 get 1, Buy 2 get 1), or every 2nd item at 50% off, we will accept the Exchange/Return request at stores only if you are returning the complete order).
• Log in to your account My Account, select the items, and confirm the return. If you ordered without logging in, use the link link and enter your order details.
• Refund against returns at stores will be offered to all customers in possession of:

1.A valid original receipt that you received over email after placing the order.

2.Unworn and unused products, with the original tags still attached). 

Non-Returnable Items:

1. Damaged, used, altered, or worn products.
2. Opened perfumes, makeup, accessories, undergarments, or handbags.
3. Non-returnable items sent with returnable items won’t be refunded; return shipping costs will be added to return the items, BD 1.

Refund for Cash on Delivery (COD) Orders:

• Store Returns: Choose a credit note at stores, or cash refund (valid within 7 days of invoice).
• Online Returns: Customer care team will contact you to get your bank details for a direct refund. (In case we didn’t get any response within 15 days, discount voucher with the same amount will be created).
• Note:
• COD and shipping charges are non-refundable.
• Loyalty points are non-refundable.
• Report damaged products within 24 hours of delivery customer.support@redtag.ae
• This policy does not affect your statutory rights.
• Should you have any queries, please contact us at: customer.support@redtag.ae